Frequently Asked Questions
Everything you need to know about your senti senti beauty journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy?
We offer a 30-day return window for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free?
Yes, at senti senti, we are committed to ethical beauty. We do not test our products on animals, and we prioritize working with suppliers who uphold the same standards.
How do I know which product is right for my skin type?
Each product page includes a detailed description of suitable skin types. If you need personalized advice, our skincare experts are available via live chat to help build your routine.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.